In this article was the case for Toyota Customer Service. They try to give a steps on how would your complaint would be rise and take action by the Toyota Company. There are 4 steps:
Step 1) Remove Your Emotions
Step 2) Make a game plan
Step 3) Start Local, Regional, and then National if all else fails
Step 4) Send a letter via Certified Mail
I do agree with this kind of way because like in the first step. When customer (We) are in the bad mood with the product that have to get fix we tend to be very frustrated which when we put it all into the customer service it would really not have solving the problem that you have at all. We have to be calm in order to work things out right with a very effective professional way to get our problem solve. This could also be apply to any others kind of customer service for other companies. I believe that if we can manage this kind of step to our self things or problem that you are having will be solve quickly with quality service that you will get from the service provider.
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