Customer Service

I found the tips for e-marketers to follow how to create better customer center.

http://www.clearlybusiness.com/advice-and-support/marketing-e-business/sales-service/top-tips-for-excellent-customer-service/

http://www.microsoft.com/smallbusiness/resources/management/customer_relations/7_tips_for_excellent_customer_service.mspx

I am sure this will help us not only understanding the textbook but also
thinking about the customer operator's behavior when they are facing to us.