Monday, November 30, 2009

Loyalty and relationship marketing

More customer focused marketing is customer relationship marketing
Today, more consumer control, more channels, more media and more money spent online.
Because the online channel gives consumers more options to choose from, organizations face a big challenge: when customers can visit any site at any time, what will make them loyal and keep them coming back.
For inceasing Customer loyalty we need to focus on relationship marketing. Here is greatest relationship marketing tool.

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