Customer Retention and Social Media

The growing use of Social Media attract companies to use it as a media to keep their customer.
According to a survey by virtual events provider Unisfair in 2010 new customer acquisition and customer retention are the top two of marketer priorities. Marketers choose social media as their top priority for marketing mix. A research study of the Inc. 500 also shown that social media is becoming very important media for company. Social media and customer retention become the next trends and social media is one of effective media that use during recessions.