Today we learn about Customer Support and Collaboration. It was very interesting and important topic. we may have experience as a customer or even an employee to an organization who establish customer service using traditional method or internet approach.
I also found the existence of Institute of Customer Service.
Institute of Customer Service (ICS) is the independent professional body for customer service.
Their mission is to lead customer service performance and professionalism.
They have members from organizations – from across the private, public and third sectors – and individuals. They help members learn from each other and offer wide-ranging support so they can continue to improve their customer service.
more information can be accesed at http://www.instituteofcustomerservice.com
cheers..
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