According to business week, we can find Top 25 of the
best customer service offered companies for 2009 here .
Amazon,Online retail shopping,is first in position.Based on
the figure, we can see that there is directly relation
between the customer satisfaction and repurchasing
rate,and recommended to brand.
Because of Online retail shopping, Amazon is using
internet as an effective tools for CRM and serving as
Top customer service provider.
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